COMMUNICATIONS / DISPATCH
Increasingly, public safety telecommunications involves more
than simply answering the telephone, getting an address, and dispatching a
vehicle. This area of telecommunications has evolved into a distinct
professional field requiring specialized training and the application of
specific knowledge and skills.
The practice of emergency medical dispatch, that is, the
management of requests for emergency medical assistance, is considered a
specialty of public safety telecommunications and requires an advanced level of
training. The goal of EMD has been simply stated as giving the caller, “the
right help, in the right way, at the right time.”